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Terms of use

The information on this site is intended to be useful and informative for customers and investors in Alliance Pharma (Alliance Pharma plc and subsidiaries) (“Alliance”). Alliance will use all reasonable care to ensure that the information is accurate and up to date.

Should you choose to gain access to this site from any location other than Greece, you do so by your own choice and are responsible for compliance with all applicable local laws.

Intellectual property

The copyright in the material contained in this Web site and any trademarks and brands included in that material belong (unless otherwise stated) to Alliance. All rights are reserved. Permission is granted to users to electronically copy or print portions of this site solely for their own personal, non-commercial use. Any other use of materials on this site without prior written consent is strictly prohibited.

All product names, logos and devices displayed on this website are either trademarks and/or registered trademarks of Alliance, or trademarks and/or registered trademarks owned by third parties and used under licence by Alliance unless otherwise noted. Trademarks owned by or licensed to Alliance are indicated by an appropriate trademark symbol (® or ™) or are set off from surrounding text (for example by use of CAPITALS). Alliance Limited also owns goodwill and/or reputation associated with these trademarks, unless otherwise noted.

The use or misuse of these trademarks or any other materials by third parties, except as permitted herein, is expressly prohibited and may be in violation of copyright law, trademark law, the law of passing off, the laws of slander and libel, the laws of privacy and publicity, and communications regulations and statutes. Please be advised that Alliance actively enforces its intellectual property rights to the fullest extent of the law.

Personal data processing information

  1. Controller:

1.1 We are Alliance Pharmaceuticals Limited (referred to as “Alliance”, “we”, “us” and “our” in this Privacy Policy), a company incorporated in England with company registration number 03250064.

1.2 We are the data controller in relation to the processing of the personal information that you provide to us. Our contact details are as follows:

1.2.1 Address: Company Secretary, Avonbridge House, Bath Road, Chippenham, Wiltshire SN15 2BB, United Kingdom

1.2.2 Telephone number: +44 [0]1249 466966

1.2.3 Email address: dataprotection@alliancepharma.co.uk (please include “Personal Data Request” in your subject heading to ensure it receives the correct attention).

  1. Overview:

We use personal data in relation to individuals who are not employed in our group for the following:

2.1 Marketing of our products (Marketing)

2.2 Fulfilling orders placed with us for our products (Order Processing)

2.2.1 Assisting with customer queries or reports of problems relating to our products (including adverse events) and, keeping records required by law (Product Issues)

  1. What information we collect from you?

3.1.1 We may collect personal information about you from a number of sources, including information you provide via our website, from telephone discussions with you (including call recording), from written information you have sent to us and from other communications.

3.1.1.1 We may also verify or correct your information from publicly available sources such as the electoral register.

3.1.2 Personal data may be collected by us directly from you, or you may direct third parties to submit or share personal data about you with us. The types of personal data we may collect, and process includes:

3.1.2.1 personal contact information, such as your name, email address, mailing address, and phone number;

3.1.3 business contact information, such as your name, job title and employer name, email address, mailing address, and phone number;

3.1.3.1 healthcare/medical professionals’/researchers’ information including information about their work and research;

3.1.4 (Product Issues only) medical or other health information that you choose to provide to us (whether in writing or via telephone), including information about any adverse effects you may suffer having used this product, any other treatments you are undertaking for medical conditions and medications you may be taking; and

  1. Purposes/Legal basis for processing

4.1 We, or our business partners who act on our behalf, will use your data:

4.1.1 Marketing: in relation to promotion or marketing activities surrounding or in relation to our business or our products, via email or in writing where you have indicated that you wish to receive such communications; We rely on your consent for this purpose.

4.1.2 Order Processing: to confirm, process and fulfil orders for our products which you have placed with us, in accordance with our terms and conditions of sale which can be found here. We process this for the purpose of forming a contract with you or performing it.

4.1.3 Legitimate interest: for the purposes of improving the operational and systems performance of Alliance.

4.1.4 Product Issues: in relation to any medical issues, medical information enquiries or adverse events which you or your healthcare professional have reported to us, by email, in writing or via telephone via email; We process this information:

4.1.4.1 with your consent, or in your vital interests, in order to deal with the query or respond to the problem identified; and

4.1.4.2 to the extent we are legally required to keep records of the issues do so by any regulatory authority in order to comply with a legal obligation to which we are subject; and

4.2 We will also anonymise and aggregate your data with others:

4.2.1 for market research purposes;

4.2.2 to help us to administer accounts, services and products which we offer;

4.2.3 to publish trends; and/or

4.2.4 to improve the usefulness and content of our services.

4.3 We will only process personal data categorised under EU Regulation 2106/679 (GDPR) as “special categories of personal data” where we are required to do so in order to fulfil our obligations in relation to (i) the reporting of adverse events communicated to us by you, other members of the public, your healthcare professional or pharmacists; (ii) the receipt of medical information enquiries from members of the public in relation to our products. For these purposes “special categories of personal data” shall mean: personal data revealing racial or ethnic origin and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.

  1. Recipients of the data

5.2 It may also be the case that we choose to share your data with third parties with whom we have business or marketing relationships from time to time for to use your personal data, for and on our behalf, for any of the purposes set out in this privacy policy. If you do not wish us to do this, please either: (i) tick the box when registering your details or on the order confirmation screen or (ii) make this clear in any writing or telephone communications with us which contain, or would in accordance with this privacy policy lead to the collection of, any of your personal data.

5.3 We will also provide your personal data to the extent required by law or regulation to various legal and competent authorities including but not limited to:

5.3.1 Medicines & Healthcare products Regulatory Agency and/or the European Medicines Agency, in relation to our obligation to report any adverse events;

5.3.2 Her Majesty’s Revenue and Customs, in relation to any payments received by us for the sale of our products to third parties; and/or

5.3.3 the police and other law enforcement agencies arising from any matters including counterfeit medicines.

 

  1. International Transfers:

We will not transfer personal data to a country which is outside the European Economic Area unless:

6.1 the country or recipient is covered by an adequacy decision of the Commission under GDPR Article 45;

6.2 appropriate safeguards have been put in place which meets the requirements of GDPR Article 46 by us; or

6.3 one of the derogations for specific situations under GDPR Article 49 is applicable to the transfer. These include (in summary):

6.3.1. the transfer is necessary to perform, or to form, a contract to which we are a party with you or, in your interests, a third party;

6.3.2 the transfer is necessary for the establishment, exercise or defence of legal claims;

6.3.3 you have provided your explicit consent to the transfer; or

6.3.4 the transfer is of a limited nature and is necessary for the purpose of our compelling legitimate interests.

  1. Retention

7.1 We, or our business partners, retain personal data for certain periods which are dependent upon the reason for collection, details of which are as follows:

7.1.1 Order Processing: for such time as is required in order to fulfil the order placed and also track any returns of such products – we would usually expect this to be a period of 45 days after despatch of the products;

7.1.2 Product Issues:

7.1.2.1 fulfilling regulatory obligations in relation to adverse event reporting: for the entire period that the product is available for sale;

7.1.2.2 medical information queries: for 60 days after the date upon which the query has been resolved;

7.1.3 Marketing: for such time as consent to our use of the information remains in force.

  1. Protection of your data

As part of our business, we maintain stringent security measures designed to protect your personal data. This may include following certain procedures, physical or technological protection and may include encryption of data or asking you for proof of identity before we disclose your personal data to yourself.

  1. Accuracy of your data

We will endeavour to ensure that the data we hold about you will be accurate and up to date. You can check the data that we hold about you by e-mailing us. If you find any inaccuracies in such data, please notify us and we shall delete or correct it promptly.

  1. Your rights

10.1 If you are based within the UK or the EEA or within another jurisdiction having similar data protection laws, in certain circumstances you will have the following rights:

10.1.1 right to access: the right to request certain information about, access to and copies of the personal data about you that we are holding (please note that you are entitled to request one copy of the personal data that we hold about you at no cost, but for any further copies, we reserve the right to charge a reasonable fee based on administration costs);

10.1.2 right to rectification: the right to have your personal data rectified if it is inaccurate or incomplete;

10.1.3 right to erasure/“right to be forgotten”: the right to withdraw your consent to our processing of the data (if the processing is based on your consent) and the right to request that we delete or erase your personal data from our systems (however, this will not apply if we are required to hold on to the information for compliance with any legal obligation or if we require the information to establish or defend any legal claim);

10.1.4 right to restriction of use of your information: the right to stop us from using your personal data or limit the way in which we can use it;

10.1.5 right to data portability: the right to request that we return any information you have provided in a structured, commonly used and machine-readable format, or that we send it directly to another company, where technically feasible; and

10.1.6 right to object: the right to object to our use of your personal data including where we use it for our legitimate interests or for marketing purposes.

10.2 If you consider our use by us of your personal data to be unlawful, you have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office. Please see further information on their website: www.ico.org.uk

  1. Requirement/consequence

11.1 You are not required under statute or contract to provide us with any personal data.

11.2 If you do not provide personal data to us:

11.2.1 (in relation to Order Processing): we will not be able to take or fulfil any orders you may wish to make for our products;

11.2.2 (in relation to Product Issues): validly respond to or take necessary actions in relation to any adverse events or other Product Issues reported by you; and/or

  1. Automated decision making

12.1 We do not make decisions based solely on automated data processing, including profiling.

  1. Cookies and e-mail

See Cookies section

  1. Call monitoring

We reserve the right to monitor all forms of communication whether electronic or otherwise with you for the purposes of development of the service and compliance with our policies and procedures. We may also use such monitoring to provide evidence of transactions which we have entered into with you.